Refund policy

At Umam Collections , we are committed to delivering premium-quality products and ensuring a smooth shopping experience for our customers.
If you face any issue with your order, you may request a product exchange within 5 days of delivery, subject to the terms and conditions mentioned below.

Exchange Eligibility

Exchange requests will be accepted only under the following conditions:

Incorrect product received
Wrong size or color received
Damaged product received during delivery

Important Guidelines

Unboxing Video Requirement

A clear unboxing video recorded while opening the package is mandatory for all exchange requests.
Requests submitted without an unboxing video will not be considered.

Exchange Request Timeline

Customers must contact us within 5 days from the date of delivery to initiate an exchange request.

Required Details

To process your exchange request, kindly share:

Order Number
Unboxing Video
Reason for exchange request

Exchange & Return Process

Once your exchange request is reviewed and approved:

Customers are required to self-courier the product back to us.
Pickup service is not available from our side for return shipments.
Return courier charges must be borne by the customer.
Kindly attach the order details or invoice along with the returned package.
After receiving and verifying the product, we will dispatch the replacement item without additional shipping charges.